Terms of Service

These terms govern use of the Rowlty platform and website. If you've signed a separate order form or master agreement with us, that document controls where the two conflict.

1. Your account

You're responsible for your users, for keeping credentials secure, and for the accuracy of information you put into the platform. Seats are per named user and aren't meant to be shared between people. Field crew members using Rowlty Bridge on a shared jobsite device do not require a seat.

2. Fees and billing

Fees are the platform fee plus per-seat charges shown on your order form, billed monthly or annually in advance. Usage above the included pool is billed in arrears at the published rates on our pricing page. Seats added mid-cycle are prorated; seats removed reduce your next invoice. Invoices are due on receipt. Past-due balances over 30 days may result in suspension after written notice.

3. Term, cancellation, and the 90-day out

Monthly plans renew monthly and may be cancelled effective at the end of the current cycle. Annual plans renew annually unless cancelled at least 30 days before renewal. New customers may cancel within the first 90 days and receive a refund of platform fees paid for that period; usage charges, implementation, and third-party pass-through costs are not refunded.

4. Your data

You own your data. You grant Rowlty the limited license needed to host, process, and display it in order to provide the service. We do not train shared or public AI models on it. Export is available at any time, and for 60 days after cancellation.

5. Recording, consent, and lawful use

Recording laws vary by state. You are responsible for using Rowlty's consent features appropriately in your jurisdictions and for instructing your team accordingly. You agree not to use Rowlty to record conversations unlawfully, to contact people who have opted out, or to send communications that violate telemarketing or messaging regulations.

6. AI output

Rowlty generates drafts, summaries, measurements, translations, and suggested documents. These are aids, not professional advice, and they require human review. You are responsible for what your company sends to homeowners, insurers, and regulators. Measurements should be verified before being relied on for material orders or contracts. Translations are not a substitute for a certified interpreter in legal or medical contexts. Rowlty is not a public adjuster, an attorney, an insurance producer, or an accountant.

7. Acceptable use

Don't use Rowlty to break the law, infringe rights, transmit malware, probe or overload our systems, resell the service without a written agreement, or reverse engineer the platform. We may suspend accounts causing harm, and we'll tell you why.

8. Service levels and support

Uptime targets and support response times are as described on the pricing page for your plan. Enterprise service credits, where applicable, are the exclusive remedy for missed uptime commitments.

9. Third-party services

Integrations with CRMs, supplier catalogs, telephony, and accounting systems are provided by third parties under their own terms. We're not responsible for their availability, accuracy, or changes to their APIs.

10. Confidentiality

Each side agrees to protect the other's confidential information with at least reasonable care and to use it only for purposes of the agreement.

11. Warranties and disclaimers

We warrant that the service will perform materially as described in our documentation. Except for that, the service is provided "as is," and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent permitted by law.

12. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits. Each party's total liability arising out of the agreement is limited to the fees you paid Rowlty in the 12 months preceding the claim. These limits don't apply to your payment obligations, either party's indemnification obligations, or a party's gross negligence or willful misconduct.

13. Indemnification

We'll defend you against third-party claims that the platform infringes their intellectual property. You'll defend us against third-party claims arising from your data, your use of the service, or your failure to obtain required consents.

14. Changes

We may update these terms. For material changes we'll give customers at least 30 days' notice by email, and you may cancel before they take effect if you don't agree.

15. Governing law

These terms are governed by the laws of the State of South Carolina, without regard to conflict of law rules. Venue for disputes is Charleston County, South Carolina.

16. Contact

Rowlty, 405 Jessen Ln, Suite E, Charleston, SC · susan@rowlty.com · (843) 284-8239

This page is a plain-language summary of our standard commercial terms and is not legal advice. Have your attorney review before signing anything.