Privacy Policy
Last updated: August 11, 2026
This policy explains what Rowlty collects, why, and what you can do about it. It covers rowlty.com and the Rowlty platform. Plain-English summaries of how we handle recordings and job data are on our security and data page.
Who we are
Rowlty, 405 Jessen Ln, Suite E, Charleston, SC. Phone (843) 284-8239. Email susan@rowlty.com.
Information we collect
From website visitors
- Information you submit in forms: name, company, email, phone, and anything you type in the message field
- Basic analytics: pages viewed, referring source, approximate region, device and browser type
From customers using the platform
- Account and billing information for your company and users
- Job records you create: addresses, contacts, measurements, photos, documents, pipeline activity
- Audio recordings and transcripts captured through Rowlty Notes and Rowlty Bridge, subject to the consent controls described in our security page
- Communications routed through Rowlty Front Desk and Rowlty Collect
- Data from systems you connect, such as your CRM, supplier accounts, or accounting software
- Usage and diagnostic logs
Much of this includes information about your customers, the homeowners. For that information, you are the controller and Rowlty is the processor: we handle it on your instructions and for the purpose of providing the service.
How we use it
- To provide and operate the platform
- To support you, troubleshoot, and improve reliability
- To bill you and manage your account
- To respond to demo requests and sales inquiries
- To meet legal obligations and enforce our terms
We do not train shared or public AI models on your data, and we do not sell your data.
Who we share it with
Service providers who help us run the platform, under contract and only for that purpose: cloud hosting, AI model providers (contractually prohibited from training on your data), telephony, payment processing, and error monitoring. We also share information when you direct us to, such as when you connect your CRM. We disclose information if legally required, and will tell you unless we're prohibited from doing so.
Retention
Job records are retained for the life of your account. Audio retention follows the setting you choose: 90 days, 365 days, or custom on Enterprise. Deleted content is purged from backups within 30 days. After cancellation, your data remains available for export for 60 days and is then permanently deleted.
Your choices
- Access, correct, export, or delete your information — email susan@rowlty.com
- Opt out of marketing email at any time; service and billing notices continue
- Homeowners may request deletion of recordings; we route those requests to the roofing company that holds the record, and support the deletion
- Residents of states with comprehensive privacy laws, including California, may exercise the rights those laws provide. We do not sell personal information or share it for cross-context behavioral advertising.
Cookies
We use cookies that are necessary for the site and app to function, plus limited analytics cookies to understand which pages are useful. We do not use third-party advertising cookies on this site.
Text messages
If you give us your mobile number we may text you about your demo or your account. Reply STOP to opt out, HELP for help. Message and data rates may apply.
Children
Rowlty is a business product and is not directed to anyone under 18. We do not knowingly collect information from children.
Changes
If we make a material change we'll notify customers by email and update the date at the top of this page.
Contact
Questions about this policy: susan@rowlty.com or (843) 284-8239, or write to Rowlty, 405 Jessen Ln, Suite E, Charleston, SC.